Refund & Withdrawal Policy
This policy explains when you can undo a purchase, request a refund and which legal rights continue to apply. It does not limit mandatory consumer rights that apply where you live.
The easiest route is the online withdrawal form. It is available without requiring a new account.
1. 14-day period for the first subscription purchase
For the first online purchase of a Premium subscription, Digestia applies a 14-calendar-day withdrawal/refund period, counted from the contract date, as a minimum standard. No reason is required. In the EU/EEA, where applicable, this corresponds to the statutory 14-day withdrawal right. In Brazil, it is broader than the general statutory 7-day cooling-off period for distance contracts. If applicable law gives you stronger rights, those rights prevail.
2. How to exercise withdrawal
Use the “Exercise withdrawal right” page. The form immediately records the submission date and generates a reference. You do not need to provide medication, symptoms or any other health information.
3. How refunds are processed
Where a refund is due, it is returned to the original payment method. Digestia will process the refund without undue delay and within any mandatory legal deadline. Your bank, card issuer or payment processor may take additional time to display the credit.
4. Monthly renewal
The monthly subscription renews until you turn renewal off. Cancellation prevents the next charge and Premium remains available until the end of the already-paid monthly period. Fully supplied past periods are not automatically refundable unless required by law, there was an incorrect charge, a material lack of conformity, or another ground under this policy.
5. Annual plan
The annual plan is a prepaid 12-month purchase and does not renew automatically. A new purchase is required after the 12-month period to continue Premium. First-purchase withdrawal rights and mandatory remedies for defects or lack of conformity remain unaffected.
6. Failure, downtime or service not as advertised
If the digital service is not supplied, has a material defect or does not match what was advertised, contact us. Depending on applicable law, you may be entitled to have the issue fixed, receive a proportionate price reduction, terminate the contract and/or receive a refund. Nothing in this policy excludes mandatory legal guarantees for digital services.
7. Duplicate or unrecognised charges
Duplicate or technically incorrect charges will be investigated and, when confirmed, corrected or refunded. If you do not recognise a charge, contact us promptly so we can verify the account and payment.
8. Data after a refund or cancellation
A refund or subscription cancellation does not automatically delete your personal records. The free plan and history remain available unless you request account/data deletion through the privacy controls, subject to legally required retention.